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Terms and Conditions

About Us

This web site is owned and operated by DCC Train Automation who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details: DCC Train Automation
Address: DCC TRAIN AUTOMATION, Unti4 The Court yard, Bowdens Farm, Hambridge, Somerset, TA10 0BP
Phone: 01823 429309
Email: info@dcctrainautomation.co.uk

My VAT No: 812 964 422

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click 'Checkout' at the top right of the website and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. Prices are quoted in £ sterling. Place your order and your card company will convert the transaction to your own currency.

We accept most Debit and Credit Cards. We do not accept Americal Express

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately by email to info@dcctrainautomation.co.uk and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping

We endevour to ensure that all orders recieved and paid for are shipped on the next day (Except during Saturday's, Sunday's and Public and/or Company holidays, when the 1st available working day will be used).

Items that are out of stock will be notifed to you ASAP.

If you select the 'Best Way' flat rate postage, we will ship using our choice of method, and the item will be insured for its full value. If you need items urgently, or have ordered a high value, then we suggest you select registered, or special delivery to provide insurance on your shipment.

You will recieve regular emails as your order progresses.

Delivery Schedule

Whilst we use our best endeavours to ship your order within 24hrs of receipt, speed shall not be of the essence unless specified as such in writing at the time of order. We shall not be held liable for damage or loss of items once placed in the care of our delivery agent, however caused. DCC Train Automation shall not be liable for loss or damage to shipments that are selected at the time of checkout by the customer to ship via an un-insured service. In the event of loss or damage to un-insured shipments DCC Train Automation shall not be held responsible for any financial, material or peripheral loss, but will provide on a best efforts basis reasonable assistance to the customer by providing information on means and method of shipment if required.

Back Orders

If your item is not in stock, we will back order for you. Your order will be treated as confirmed and payment will be taken. If for any reason we are unable to supply an item we will refund your payment.

Tax Charges

All orders will have UK VAT rate applied.

Credit Card Security

We store and process all customer data in accordance with the current legal requirements of the United Kingdom Data Protection Act.

Guarantee

Disclaimer of warranties and Limitation of Liability

This site is provided by DCC Train Automation on an "as is" and "as available" basis. DCC Train Automation makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, DCC Train Automation disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. DCC Train Automation does not warrant that this site, its servers, or e-mail sent from DCC Train Automation are free of viruses or other harmful components. DCC Train Automation will not be liable for any damages of any kind arising from the use of this site, inclusive or/from the usage of goods purchased, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01823 429309 or Email: info@ddctrainautomation.co.uk

Privacy Policy

DCC Train Automation do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

When goods leave DCC Train Automation they are checked to make sure they are in good condition before shipping. If they are damaged when they arrive, it is therefore damage that has occurred in transit. If you need to return goods for any reason, whether they have been damaged in transit or are faulty, please follow the steps below to enable us to process your refund efficiently:

1. Give the reason for the return on the back of the invoice.
2. If you do not have the original invoice, please send us a note detailing the reason for return. This note MUST include your order number which you will be able to find in your online account
3. In the case of a faulty product please provide a full description of the fault on the back of the invoice.
4. Wrap the item securely in its original packaging.
5. Then send the package (via recorded or special delivery, as items lost or damaged in the post are your responsibility) to the address below:

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

DCC Train Automation   01823 429309
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